Practicing Cross Cultural Communication: Hepatitis A Outbreak

Part of the Communicate to Make a Difference Series

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Overview

Program Goals

"Communicate to Make a Difference: Practicing Cross-Cultural Communication" is a collection of case studies that examine the practical application of the "Ten Strategies for Effective Cross-Cultural Communication," as described in the "Exploring Cross-Cultural Communication" training. Developing an effective public health intervention in a time of crisis is challenging. This story of a Hepatitis A outbreak in a Mexican-American community demonstrates how effective cross-cultural communication can lead to good solutions.

Target Audience

Public health professionals including nurses, physicians, health educators.

Objectives

After working through this module, "Hepatitis A Outbreak," you will be better able to apply the following skills in your daily work:

  • Distinguish cultural perspectives.
  • Avoid culturally insensitive language and behaviors.
  • Recognize the complexity of cross-cultural communication.
  • Respect cultural differences.
  • Build self-awareness.
  • Ask questions to develop cultural knowledge.
  • Avoid stereotyping.

Version

Originally launched November 2005.

Estimated Time to Complete

It is estimated that the course takes two-and-a-half hours to complete.

Technical Requirements

The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.


The planners and course authors have no financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity. No commercial support has been accepted for this activity.

Hepatitis A

Employed by or in New York State?

If you are employed by NYS or a local health department in NYS, we recommend that you enroll for this course through the NYS Department of Health Learning Management System (DOH LMS).