Practicing Cross Cultural Communication: Hepatitis A Outbreak

Part of the Communicate to Make a Difference Series

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Overview

Program Goals

"Communicate to Make a Difference: Practicing Cross-Cultural Communication" is a collection of case studies that examine the practical application of the "Ten Strategies for Effective Cross-Cultural Communication," as described in the "Exploring Cross-Cultural Communication" training. Developing an effective public health intervention in a time of crisis is challenging. This story of a Hepatitis A outbreak in a Mexican-American community demonstrates how effective cross-cultural communication can lead to good solutions.

Target Audience

Public health professionals including nurses, physicians, health educators.

Objectives

After working through this module, "Hepatitis A Outbreak," you will be better able to apply the following skills in your daily work:

  • Distinguish cultural perspectives.
  • Avoid culturally insensitive language and behaviors.
  • Recognize the complexity of cross-cultural communication.
  • Respect cultural differences.
  • Build self-awareness.
  • Ask questions to develop cultural knowledge.
  • Avoid stereotyping.

Version

Originally launched November 2005.

Estimated Time to Complete

It is estimated that the course takes two-and-a-half hours to complete.

Technical Requirements

The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

Hepatitis A

Employed by or in New York State?

If you are employed by NYS or a local health department in NYS, we recommend that you enroll for this course through the NYS Department of Health Learning Management System (DOH LMS).